Shipping policy

Delivery fees 

Delivery fee depends on your location and the specific equipment you are renting.

▪️Delivery rates available at checkout are a base fee based on location which include the delivery and set up of up to TWO items ONLY (e.g. 2 bouncy castles/ 2 tents) . For additional items like chairs, tables,  generators, or more than 2 castles, there will be extra fees and we will contact you in this case after you have submitted your order  .

▪️Minimum order requirement to offer delivery varies depending on the city. We do no provide delivery for smaller orders. 🔹For orders that do not meet the minimum requirement - please make sure to select Client Pick-up at checkout (Available for selected items). 

REFUND POLICY 

There are no full Refunds. 

Should you cancel your event last minute, due to bad weather only (rain/snow/high winds ) , you can use your full credit for up to 1 yr for a future event.   

If you need to reschedule to another date for other reasons please let us know at least 5 days in advance, you can use your deposit/full payment up to 1 year.

When rescheduling please let us know your new date in advance (at least 2 weeks) so we can secure the unit for you. 

To reschedule, you can contact us at info@castlemania.ca. 

If for any reason, a refund is processed, please note that transaction fees will be applied. 

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